BalaiCare Inc. is a nurse-owned, Filipino-owned home care agency registered in Alberta, Canada. We are committed to responsible stewardship of personal information. Please read this policy carefully.
1. Introduction
BalaiCare Inc. ("BalaiCare", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, families, employees, and website visitors.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
By using our website at balaicare.ca or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, phone number, email address, mailing address.
- Health and care information: medical history, care needs, physician details, and funding program information (AHS, FSCD, PDD) — collected only when necessary to provide or arrange care services.
- Employment information: résumés, work history, references, and certifications submitted through our Careers page.
- Website usage data: IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and analytics tools.
- Communications: messages submitted through our contact, booking, or consultation forms.
3. How We Use Your Information
We use personal information only for the purposes for which it was collected, including:
- Providing, coordinating, and improving home care, respite, disability support, and supported living services.
- Responding to inquiries, consultation requests, and care assessments.
- Processing employment applications and conducting background checks with consent.
- Complying with legal and regulatory obligations, including Alberta Health Services requirements.
- Sending service-related communications and, where consent is given, informational updates about BalaiCare.
- Improving our website and measuring the effectiveness of our marketing through analytics.
4. Disclosure of Personal Information
We do not sell, rent, or trade personal information. We may share information only in the following circumstances:
- With care team members, healthcare providers, or funding bodies (AHS, FSCD, PDD) as required to deliver authorised services.
- With trusted service providers who assist us in operating our website or business (e.g., email delivery, analytics), under confidentiality agreements.
- When required by law, court order, or regulatory authority.
- With your explicit consent.
6. Retention of Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client care records are retained in accordance with Alberta Health Services guidelines. Employment applications that do not result in a hire are retained for up to 12 months and then securely destroyed.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and staff training on privacy obligations.
No method of transmission over the internet is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
- Request deletion of your information where we have no legal obligation to retain it.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of these rights, please contact our Privacy Officer using the details below.
9. Children's Privacy
We provide services to children under FSCD and other programs. Personal information about minors is collected only with the consent of a parent or legal guardian and is handled with heightened care and confidentiality.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Alberta Health Services, FSCD program pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
BalaiCare Inc. — Privacy Officer
9107 138 Ave NW, Edmonton, AB T5E 2B1
Email: [email protected]
Toll-free: 1-866-535-2066
You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.